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Refund and Return Policy
At DRC Mart, we strive to provide our customers with high-quality products and exceptional service. However, we understand that there may be situations where a refund or return is necessary. This policy outlines the conditions and processes for refunds and returns.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
All accessories, manuals, and warranty cards must be included.
and returns.
To be eligible for a return, the following conditions must be met:
The following items are not eligible for return:
3.1 Refund Request:
To initiate a refund, contact our customer support team at [email/phone number]. Provide your order number and reason for the request.
3.2 Inspection and Approval:
Once the returned item is received, it will be inspected to ensure compliance with our return policy. Upon approval, the refund will be processed.
3.3 Mode of Refund:
Refunds will be issued via the original payment method used for the purchase. Processing time may vary depending on your bank or payment provider.
3.4 Timeframe:
Refunds are typically processed within 7-10 business days after approval.
4.1 Customer Responsibility:
Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item.
4.2 Defective or Incorrect Items:
If the product is defective or an incorrect item was delivered, we will cover the return shipping cost.
4.3 Return Address:
Ship the item to the address provided by our support team. Ensure you retain proof of postage for tracking purposes.
5.1 Damaged Items:
If you receive a damaged product, contact us immediately with photographic evidence. We will arrange for a replacement or refund based on your preference.
5.2 Missing Items:
In case of missing items in your order, notify us within 48 hours of delivery.
Exchanges are allowed for defective or damaged products only. Contact our support team to initiate the exchange process.